Supporting You

PROBATE & ADVICE ON SETTLING THE ESTATE

We are very fortunate to have a member on staff who has an exemplary background in law. Our probate consultant will be happy to speak with you by way of a personal consultation at our Willows Funeral Home in Thornton, over the telephone or correspond by e-mail so that your probate or administrative queries/concerns may be answered and your mind set at ease. This service is free of charge and appointments are expected to last up to half an hour. A pamphlet will be given out with our funeral brochure at the time of the funeral arrangements, all necessary contact details are set out therein.

*Please note: Our probate consultant cannot apply for probate on your behalf, rather advise you of the right path to go down and offer a helping hand by checking documents before submission.

AFTERCARE

Our support to you extends far beyond the day of the funeral. We are proud to offer a dedicated ‘Aftercare’ service to help you integrate back into your daily routine.

Approximately two weeks after the funeral has taken place, one of our aftercare ladies will make a telephone call to the next of kin or their representative and have a friendly chat, ensuring any questions you may have are dealt with efficiently and with sensitivity during this difficult lifestyle change.

Mrs. Ann Melling and Mrs. Anne Riches, our aftercare representatives, both draw on many years experience within the funeral profession. They will call you and have an informal chat on the telephone over a number of subjects which you may, or may not have thought about following the funeral.  Subjects range from thoughts on the final resting place for the cremated remains to cancelling store cards or subscriptions. Whatever the issue, our ladies can help and advise and have a general chat at a time when most have gone back to their daily routines. If you prefer a one to one chat, then please feel free to make an appointment… the kettle’s always on!